Shipping Policy

Thank you for shopping at SimpliVida! We are dedicated to ensuring our customers' satisfaction. Please review our return policy below.

Returns:

We accept returns within 30 days of the original purchase date.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Refunds:

Once we receive your return, our team will inspect the item and process your refund.
Refunds will be issued to the original payment method within 5 business days.

Changes:

If you received a defective or damaged item, we will gladly exchange it for a new one.
Please contact our customer service team at hello@simplivida.store to initiate an exchange.

Return Shipping:

Customers are responsible for return shipping costs, except in cases of defective or damaged items.
We recommend using a trackable shipping service to ensure we receive your return.

How to Start a Return:

To initiate a return, please contact our customer service team at hello@simplivida.store
Please provide your order number, a brief explanation of the reason for the return, and relevant photos, if applicable.

Non-Returnable Items:

Certain items are not returnable, including personalized products and perishable goods.
Please review the product description for specific return restrictions.

In-Store Returns:

If you made a purchase at one of our physical stores, please return the item to the same location along with the original receipt.

Cancellations:

If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be cancelled.

Contact us:

If you have any questions or concerns about our return policy, please contact our customer service team at hello@simplivida.store

Thank you for choosing SimpliVida! We appreciate your business and strive to make your shopping experience a pleasant one.